Return PolicyUpdated 2 months ago
Returns must be made within 30 days of the original purchase, and be in unused condition with original, unopened packaging (labels or sealed packaging) intact. Knitting needles and crochet hooks must be returned within 7 days. Goods sold by weight must be returned at the original purchase weight, not wound down. Larger quantities of a single item may not be returnable, we will notify you before confirming your order if the quantity is non-returnable.
We do not accept returns on sample cards, books, magazines, or patterns, special orders or drop shipped items, items that have been assembled, or otherwise modified, gift certificates, or final sale items. Spinning Wheels and Looms that have shipped free cannot be returned.
If you receive a defective item please contact us immediately and if possible include pictures and a detailed description of the issue so that we can help you.
Shipping charges are non-refundable. You are responsible for return shipping costs.
Refunds are credited to your original method(s) of payment as soon as your return is processed, within one to four business days of receiving it. Orders paid for with a Gift Card or Credit will be credited back to the Gift Card/Credit. If the order was split between payment methods the Gift Card is credited first, and then your credit card or online payment account.
If you purchased items with a volume discount your refund may be adjusted accordingly depending on the quantity returned.
If you return an item without prior approval and/or if the item does not meet the return criteria a refund will not be issued. We reserve the right to determine whether returns qualify for a refund and those that do not qualify will not be issued a refund or may be charged a restocking fee or have credit issued in the form of store credit.
If you need to change your order please contact us soon as possible. We will do our best to accommodate your request, but once an order is submitted we cannot guarantee that changes can be made. Thanks for your understanding!